Download New Latest (May) Cisco 820-427 Actual Tests Topic 3, Research Techniques

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Topic 3, Research Techniques

 

 

QUESTION 13

Business departments have each selected one person to represent their needs for an improved reporting system. Which is a recommended way to capture, confirm, and prioritize the requirements of the group of departments?

 

A.

Conduct individual interviews then summarize the inputs.

B.

Send out a survey to the representatives and the managers of each department.

C.

Conduct one or more workshop sessions.

D.

Distribute two industry benchmark reports then run a conference call to hear opinions and answer questions.

 

Answer: C

Explanation:

 

QUESTION 14

What is a primary benefit of asking questions to stakeholders who do not have strong decision authority over project funding, but who do have relevant experience?

 

A.

It shows them that you are interested in their opinions.

B.

The more data, the better.

C.

It can find requirements or opportunities that are relevant to future discussions.

D.

It shows the decision makers you are taking the initiative to get input from people that they might not have identified for interviews.

 

Answer: C

Explanation:

 

QUESTION 15

Which two are characteristics of using effective questions to gather information? (Choose two.)

 

A.

They do not bias or influence the respondent to agree with the interviewer’s opinion.

B.

They should be structured for a simple “yes” or “no” response.

C.

They provide a scenario, so that the respondent can make assumptions in providing her answer.

D.

Each question is independent of other questions that may be asked during an interview.

E.

They may be tailored to the audience, or could be a standard set of questions for a group of respondents.

 

Answer: AE

Explanation:

 

QUESTION 16

Which discovery methods or aids are typically free?

 

A.

Unlimited access to all reports from conferences run by research firms

B.

Government reports on the availability of access to broadband within different emerging countries

C.

Analysis of private company expenditures on technology

D.

White papers authored by consultants, industry professionals, analyst firms, or vendors

 

Answer: D

Explanation:

 

QUESTION 17

Which discovery methods or aids typically cost a fee?

 

A.

White papers authored by consultants, industry professionals, analyst firms, or vendors

B.

Unlimited access to all reports from conferences run by research firms

C.

Primary Research

D.

Crowdsharing

 

Answer: B

Explanation:

 

QUESTION 18

Which two are examples of open-ended questions? (Choose two.)

 

A.

What switch models do you currently use in your network?

B.

What are the main reasons why customers prefer ordering services from you?

C.

What is the planned ROI for this new implementation?

D.

What do you think about the future of the Data Center market?

E.

What are your working hours?

F.

Does your existing infrastructure maintenance become more problematic each year?

 

Answer: BD

Explanation:

 

QUESTION 19

Which two are true of closed questions? (Choose two.)

 

 

Answer: AB

Explanation:

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A.

Closed questions are used to retrieve facts.

B.

Respondents can answer closed questions more quickly because they seek a limited amount of detail.

C.

Closed questions are used to retrieve opinions.

D.

Closed questions are used to make decisions based on the data in a report.

E.

Closed questions are excellent for workshops where you need people to come to a consensus about a design decision.